Help Centre
Questions, answered.
Everything from how scenarios work to managing your subscription. If the answer isn’t here, the team will happily take a look.
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Can I have more than one user?
Yes! If you’re working as part of a practice or team, you can choose the Team Plan, which includes up to 5 users under one subscription.Each user gets…
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Can I pause my subscription?
At the moment, Hey Monika doesn’t offer a formal “pause” option. If you know you won’t be using the platform for a while, the best option is to cancel…
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Can I redo a scenario more than once?
Yes! You can revisit scenarios as many times as you like. In fact, repeating a scenario can be a great way to measure your progress. The first time, y…
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Can I use Hey Monika on my phone or tablet, or do I need a computer?
We recommend using Hey Monika on a laptop or desktop computer. Most of the scenarios involve spreadsheets, reports, and dashboards, which work best on…
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Do I get feedback on my work?
Each scenario comes with clear instructions, model answers, and in many cases, video walkthroughs to help you check your work.While Hey Monika doesn’t…
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Does Hey Monika remove the need for a bookkeeping qualification?
No. Hey Monika is not a replacement for a recognised bookkeeping qualification. Bookkeeping qualifications (such as those from ICB, AAT, or ACCA) teac…
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Hey Monika Scenarios vs Challenge Mode: What's the Difference?
Hey Monika Scenarios vs Challenge Mode: What's the Difference? Scenarios and Challenge Mode are Hey Monika's two core ways of practising…
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hey monika team plan add users
Managing a Hey Monika Team plan? Here's exactly how to add and manage users on your licence.…
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How can I cancel my Hey Monika Subscription?
We’re sorry to see you go, but we’ve made cancelling your subscription as simple as possible. You can cancel at any time, and you’ll continue to have …
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How can I use a discount code in Hey Monika?
Great to hear that you've got your hands on a discount code! And if you haven't, don't forget that you can try Hey Monika for free for a month on our …
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How do I access documents shared by the client?
Each client scenario has a Document Vault where you’ll find the information they’ve sent you: spreadsheets, invoices, notes, or even emails. To access…
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How do I ask the client questions?
In real life, clients rarely hand over perfect information. In Hey Monika, you’ll often need to go back and clarify things with the client. You can do…
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How do I get help from Monika?
Monika is your built-in AI mentor. There are two ways to speak to Monika. From within a scenarioIf you get stuck, you can click Get Help From Monika o…
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How do I get help if I’m stuck?
There are three main ways to get help inside Hey Monika:1. Ask Monika (your AI mentor) Each scenario includes an Ask Monika box. This is your first st…
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How is Hey Monika different from a bookkeeping course?
Most courses and qualifications teach you the theory: debits, credits, and the rules. Hey Monika teaches you the practice: what to do when a client se…
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How to Access Hey Monika
Accessing Hey Monika is simpler than many expect. If you are curious whether Hey Monika is an app you need to download, the answer is no. Use Hey Moni…
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How to Manage Multiple Deadlines as a Trainee Accountant
Managing multiple deadlines as a trainee comes down to writing everything down in one place, understanding which tasks are genuinely time-critical, an…
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How to Practice Excel Without a Job (Free and Low-Cost Ways)
How to Practice Excel Without a Job (Free and Low-Cost Ways) . You don't need a job, or expensive courses, to build solid Excel confidence — free tuto…
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How to Write a Professional Email
How to Write a Professional Email. A professional email is clear, appropriately formal, and gets to the point quickly without sounding abrupt - gettin…
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I can't log in to Hey Monika
We're sorry to hear you're having issues logging in. Here are some quick things to check. 1. Are you logging in at heymonika.app? 2. Have you tried re…
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Is there a way to go back and review previous questions in Hey Monika?
Is there a way to go back and review previous questions in Hey Monika?…
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What Does an Employer Really Expect From a New Trainee?
So, what does an employer really expect from a new trainee? If you're wondering how to prepare for your first accountancy role, here's what to think a…
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What is Hey Monika?
Many new accountants and bookkeepers face a common challenge: gaining real-world experience before landing their first job. Traditional training often…
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What kinds of files do Hey Monika "fake clients" share?
What kinds of files do Hey Monika "fake clients" share? In Hey Monika Scenarios, you will work with a fake client who has an end to end accountancy t…
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What types of scenarios are there?
Hey Monika offers a range of scenarios to cover different types of bookkeeping work: • Starter scenarios (like Adele): Simplified client records to he…
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What’s the difference between Scenario Mode and Challenge Mode?
We're currently building Challenge Mode. Scenario Mode gives you a client case to work through step by step. You’ll receive documents, ask the client …
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Who is Hey Monika for?
Hey Monika is designed for: • New bookkeepers who want to gain confidence before working with clients. • Students and career changers who have studied…
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Why are documents downloading "blurry"?
This can be easily fixed by clearing your browser data and cookies. …
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Why does my Hey Monika chat clear when I leave a case study?
Why does my Hey Monika Chat clear when I leave the scenario or challenge…
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