There are three main ways to get help inside Hey Monika.
Ask Monika (your AI mentor)
Each scenario and challenge includes an Ask Monika box. This is your first stop if you're unsure about a technical accountancy question. You can ask Monika in plain English, just as you would ask an experienced colleague. She won't hand over the full answer — instead she'll guide you towards the right approach.
Monika knows accountancy — but she doesn't know the specific details of your challenge or scenario. Give her some context about what you're working on and what you're trying to figure out when you ask.
Example questions: "What should I check first if my cash doesn't match the bank balance?" or "How do I know whether this expense is personal or business?"
For help with specific questions in a challenge or scenario, refer to the help documents or videos clearly highlighted in each question.
Support videos and documents
Each challenge and scenario includes built-in support documents and, where appropriate, walk-through videos and model answers. These are there so you can check your work and understand what "good" looks like. Look for the Help Videos panel on screen while inside a session.
Support team
If you have a technical issue — for example, you can't log in or a document won't load — contact our support team via our support form. We can't provide answers to bookkeeping questions, but we're always here to help if something in the platform isn't working as it should.