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Why does my Hey Monika chat clear when I leave a case study?

Monika is built to work like a colleague you turn to for a technical question, she is not a running log of everything you've asked. She doesn't know the details of your specific case study - but she does know accountancy.


Chatting with Monika in the Hey Monika Chat


The best way to use Monika in a scenario or challenge in Hey Monika is to:

  • Ask her how to code an expense,

  • Ask her what the VAT rules are on something,

  • Ask her how a transaction should be treated


Monika is there as your mentor at work, to answer technical questions, but your chat with Hey Monika isn't designed to persist once you leave.


Help Videos guide you through Scenarios and Challenges


If you need help and a specific walk through for a particular part of a scenario or challenge, the best place to look is in the "Help Videos" which you will see on screen.


We're also building step by step walk through reference materials for each challenge an scenario which are added to the Document Vault. If you need more specific guidance on a challenge or scenario question that you're working on and the help video or step-by-step guide doesn't answer your question, please reach out to us, here.



Still stuck? The team will happily take a look.

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