In Hey Monika Scenarios, you will work with a fake client who has an end to end accountancy task for you to complete. That could be the monthly bookkeeping, the payroll process, filing the VAT return or preparing the year end accounts. To do that work, you will need access to a number of files in Hey Monika - some of which the client will already have made available, and others which you will have to request on a phonecall with the client or via a message or email.
Files shared in Hey Monika
If a client sends you a file in a scenario, it'll be a CSV, a PDF or an image (JPEG). In real life, a bank statement export or a file a client sends you to import into a bank feed almost always comes out as an unformatted csv - that's the normal shape of the data in practice, so that's the shape we give you.
What if my file doesn't arrive?
If you've requested a document from a client character and they're not responding, it's possible you've been logged out through either the length of your session, or inactivity and the request never went through. We would suggest logging out with the arrow button at the bottom left of the screen and logging back in again to request the file from the client. You can resume scenarios and challenges you've left from the place you left, by pressing "Resume" rather than "Restart".
Excel files
We're not planning to add Excel exports at the moment, as getting comfortable importing an unformatted file is part of the skill the sceanario is testing.