You are scored as you work through the multiple-choice questions. A right-first-time answer counts towards your score; an incorrect answer that is then corrected will not. The pass mark is 80% — reach that and the scenario or challenge shows as completed on your dashboard and you'll receive a completion code to add to your Work Experience Record.
Monika's communication feedback — voice mode
In Scenario mode, Monika listens in on your client phone calls via voice mode. At the end of the scenario, she gives you feedback on your professional communication style — how you phrased questions to the client, how confident you sounded, and how a senior professional might have handled specific moments differently. This feedback is personal to you.
Voice mode is available in Scenarios only — Challenges don't involve client relationships, so there are no voice calls in Challenge mode.
Email mode
We're also building feedback on your client emails. When you send an email to a client in a scenario, Monika scores it against a rubric that assesses effectiveness, communication style and clarity — and tells you where you can improve. Email feedback, like voice feedback, comes at the end of the scenario.
Related reading
Hey Monika Scenarios vs Challenge Mode — /post/hey-monika-scenarios-vs-challenges