Every Hey Monika Scenario includes voice mode — so whichever Scenario you're working through, you can place a real voice call to the client character and practise that conversation before you have to do it for real. Voice mode puts you on an actual call with the client, not a written simulation — you respond in real time, the same way you would on a genuine client phone call. Challenges don't include voice mode.
Beyond voice mode, every Scenario also involves written client communication: emails, client queries and documents that require a professional written response. The Professional Communication Challenge isolates written communication as a standalone skill if that's where you want to start.
Some Scenarios are particularly challenging on the communication side. Lighthouse Wellness Practice puts you in conversation with Celena, a resistant sole trader who doesn't want to engage with Making Tax Digital — the whole scenario depends on getting that conversation to a productive outcome. VoltWise EV Solutions involves talking Alex through his debtors position calmly and clearly.
More detail
Voice mode is available in every Scenario — not just a few. Challenges don't include voice mode.
You place an actual real-time call — no pre-written options or scripts.
Professional Communication Challenge is the best starting point if you want to build written client communication skills first.
Lighthouse Wellness Practice and VoltWise EV Solutions are the most communication-intensive Scenarios on the platform.
Frequently asked questions
Which Scenario is best for practising difficult client conversations?
Lighthouse Wellness Practice — Celena's resistance to Making Tax Digital is a realistic, challenging client situation that tests how you explain complex information to someone who doesn't want to hear it.
Do I need a microphone for voice mode?
Yes — most laptops have one built in. If you're on a desktop, use a headset or USB microphone. Voice mode is designed for computer use.
Is there a way to practise written client communication without starting a full Scenario? Yes — the Professional Communication Challenge focuses on written client correspondence as a standalone skill. Browse it at heymonika.com/resource-hub/library.
Get started
Try the Professional Communication Challenge first to build a baseline — then start a Scenario and use voice mode before you feel fully ready. The first call is always the hardest; it gets more natural very quickly.