Start with text-based client communication in a Scenario before attempting voice mode, then move to voice mode with a lower-stakes Scenario before trying something as deliberately difficult as Lighthouse Wellness Practice with Celena. Confidence here genuinely builds through repetition in a low-risk setting — the first few attempts are always the hardest, and that's exactly what a fictional client lets you get through safely.
More detail
Start with text-based client communication before attempting voice mode. Build up through lower-stakes voice conversations before tackling a deliberately difficult client like Celena in Lighthouse Wellness Practice. Repetition in a low-risk setting is how this kind of confidence is actually built.
Related reading
Professional Communication for Accountants — /post/professional-communication-accountants-guide
Frequently asked questions
Is it normal to feel nervous even talking to a fictional client? Completely normal — many trainees say the nerves feel just as real even knowing the client is fictional, which is exactly why it's such useful practice.