Every Hey Monika Scenario includes voice mode — not just a few selected ones. Voice mode lets you place an actual call to the client character and have a real-time conversation, the same way you would on a genuine client phone call. Challenges don't include voice mode.
Some Scenarios have voice mode as a particularly central part of the task. In Lighthouse Wellness Practice, you have to talk Celena through Making Tax Digital in real time — she's resistant and the conversation has to go somewhere. In VoltWise EV Solutions, you speak directly with Alex about his debtors position and new customer accounts. In The Seaside Shed, Heidi has questions about her monthly transactions that she'll raise in the call. But the option is there in all Scenarios, not just these — the voice call is typically the part trainees say feels most like real work.
More detail
Voice mode is available in every Scenario — not in Challenges.
You place an actual voice call to the client character and respond in real time — no pre-written options.
Particularly central in Scenarios involving resistant or commercially-focused clients.
Voice mode is assessed by Monika as part of Scenario feedback.
Frequently asked questions
Which Scenarios are best for practising difficult client conversations specifically?
Lighthouse Wellness Practice (resistant client, Making Tax Digital) is the most challenging voice call on the platform. VoltWise EV Solutions (debtors, credit control) and The Seaside Shed (general month-end queries) are also strong for building real-time client communication confidence.
Do I need special equipment for voice mode?
A microphone — which most laptops have built in. If you're on a desktop, a headset or USB microphone works. Voice mode is designed to be used on a computer, not a phone or tablet.
Is voice mode assessed differently from the written tasks? Monika assesses the voice call as part of the overall Scenario feedback — how you explain things, how you handle questions, and whether the conversation reaches a productive outcome.
Get started
Start with a Scenario that interests you — the voice call is available from the beginning. Try it before you feel ready; it gets more natural very quickly once you've done it once.