Yes — every Hey Monika Scenario includes voice mode. In voice mode, you place an actual voice call to the client character and have to think on your feet exactly as you would on a real client call — no multiple-choice options, no script. Challenges don't include voice mode.
Some Scenarios have voice mode as a particularly central element of the task. In Lighthouse Wellness Practice, you need to talk Celena round on Making Tax Digital in real time — she's resistant, and the call has to go somewhere productive. In The Seaside Shed, you're speaking directly with Heidi about her monthly transactions and any questions she has. In VoltWise EV Solutions, you're talking Alex through his debtors position. But voice mode is available in all Scenarios, not just these three — trainees consistently say it's the part that feels most like real work.
More detail
Voice mode is available in every Hey Monika Scenario — not just selected ones.
Challenges do not include voice mode.
You place an actual call to the client character and respond in real time — no pre-written options.
Particularly central in Scenarios involving resistant or commercially-focused clients (Lighthouse Wellness Practice, VoltWise EV Solutions, The Seaside Shed).
Frequently asked questions
Is voice mode compulsory in every Scenario?
It's part of every Scenario, and engaging with it is where the communication skill is built — skipping it means missing the most realistic element of the training.
Do I need a microphone to use voice mode?
Yes — voice mode requires a working microphone. Most laptops have one built in; if you're on a desktop, you'll need an external microphone or headset.
Is voice mode marked by Monika? Yes — Monika reviews your voice call performance as part of the Scenario feedback, not just the written and document-based tasks.
Get started
Start a Scenario — any of them — and try the voice call before you feel fully ready. The point of voice mode is to practise the thing that feels uncomfortable, and it gets noticeably more natural after the first attempt.