← All help articles

Can I ask Monika questions while completing a task?

Yes — you can ask Monika questions at any point while you're working through a task, not just at the end when you submit. She's there to guide you the way a supportive manager would, so you don't have to sit stuck guessing.

One important thing to know: Monika knows accountancy deeply, but she doesn't automatically know the specific details of the client or task you're working on. When you ask her a question, give her the context she needs — for example: "I'm working on the sales ledger for this client and I'm not sure whether to post this credit note against the original invoice or as a separate line. The client hasn't responded to my email yet." The more context you give her, the more useful her answer will be.

Her chat also clears between sessions, so she won't remember what you worked on last time — again, just give her a quick summary of where you are.

More detail

  • You can ask Monika questions mid-task, not just after submitting.

  • She knows accountancy deeply and can guide you on technical questions, client communication and judgement calls.

  • She doesn't know the specific details of your current client or task automatically — tell her what you're working on when you ask.

  • Her chat clears between sessions, so always re-introduce the context if you're continuing from a previous session.

Frequently asked questions

Does Monika know what scenario I'm in? Not automatically — she knows accountancy, not the specific client or task in front of you. Give her a quick summary of what you're doing and what you're stuck on, and she'll be able to help.
Can I ask Monika anything about accountancy? Yes — she has broad knowledge of bookkeeping and accounting practice. She won't hand over the answer directly, but she'll guide you to the right thinking.

Does her memory reset? Yes. Monika's chat clears between sessions, so if you're continuing a task from a previous day, tell her where you are before asking your question.

Get started

Next time you're stuck mid-task, ask Monika the question you'd ask a real manager — just give her a sentence of context about the client and task first, and she'll point you in the right direction.

Still stuck? The team will happily take a look.

Request support